Write to [email protected]. Include the title you were listening to and roughly when it happened. In the app, Profile, Help & Support, Send diagnostics shares the activity log with us so we can see what went wrong.
Check the link opens in a browser. Pages behind a login, and PDFs that are scanned images rather than text, cannot be read yet. Pasting the text itself always works.
It is still being made. The player shows how many minutes are ready and keeps growing; you can listen from the start right away.
During early access, questions are answered by the model on your phone, grounded in the text you are listening to. It is briefer than a cloud answer and works offline. Make sure the title has finished saving to your phone (the download mark in the Library).
Profile, gear, Delete account. Everything is removed from your phone and our servers right away.